Log & track jour support issues
 
Call 0844 549 9040 and select option 2 to get through to one of our 3 dedicated support technicians. If you allow remote control access using LogMeIn Rescue you can start the remote control session by clicking here We'll give you your 6 digit pin number when you call in your support issue. You can log and track all your support issues on-line. To check your support issues now click hereCheck on my support issues
Latest version of software
 
Before you log a support call check that you have the latest software. New builds with new features are available for a period of one year from the date of purchase as part of the guarantee agreement or indefinitely for customers who have signed up to the Software Support Agreement (SSA).
For more details click hereCheck on software builds
Workflow Planner
 
Download your free workflow planner to help you organise and manage your image workflow. NOTE: This workflow planner is required by us to help you with your support & configuration queries. To download your workflow planner click hereDownload Excel spreadsheet
 
 
 
  Documentation

Download Fotoware user guides and technical documentation here. Adobe Acrobat Reader is required.
 
  Workstation Products:
 
 
PDF file FotoStation Pro 6.0 Reference Guide (6.14 Mb, PDF)
PDF file FotoStation Pro 6.0 Windows Shortcuts Guide (3.97 Mb, PDF)
PDF file FotoStation Pro 6.0 Macintosh Shortcuts Guide (5.47 Mb, PDF)
PDF file FotoStation Print Layout Templates (20 Kb, PDF)
  Server Products:
PDF file Index Manager 6.0 Reference Guide (1.70 Mb, PDF)
PDF file Color Factory 6.0 Reference Guide (2.30 Mb, PDF)
PDF file FotoWeb 6.0 - Installation Guide (1.76 Mb, PDF)
PDF file FotoWeb 6.0 - Administrator Guide (3.71 Mb, PDF)
PDF file FotoWeb 6.0 - Reference Guide (3.96 Mb, PDF)
PDF file FotoWeb 6.0 - Scripting Reference (1 Mb, PDF)
PDF file FotoWeb 6.0 - Customizing FotoWeb (789 Kb, PDF)
PDF file FotoWeb 6.0 - Developing with FotoWeb (1 Mb, PDF)
PDF file Archive Agent Specification (904 Kb, PDF)
PDF file Distribution Manager 4.6 User Guide (1.76 Mb, PDF)
 
 
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Apple and Macintosh are trademarks of Apple Computer Inc. registered in the US and other countries. Microsoft is a registered trademark and Windows 2003 Server, 2008 Server and Windows XP, Windows Vista, Windows 7 and Micosoft Office are Trademarks of Microsoft Corporation in the US and other countries. Adobe Photoshop and Adobe Creative Suite are trademarks of Adobe Systems Incorporated which may be registered in other jurisdictions. Quark and QuarkXPress are trademarks of Quark Inc. Reg. US Pat & Tm Off. Fotoware and FotoStation are trademarks of Fotoware a.s. Image Uploader is a trademark of Aurigma Inc. and Zoomifyer is a trademark of Zoomify Inc. Last Updated 25 November 2011.